Fix Error “ms-windows-store:PurgeCaches” While Resetting App Cache – Windows 8.1

It is frequently recommended to reset your App Cache using wsreset.exe tool to maintain a clean environment, and possibly fix various Metro UI hindrances. However, what if the error generates in this troubleshooting procedure itself? Well, one thing’s for sure, you will have to upfront the following error statement and interpret the gibberish (like it’s that easy).

Prior to proceeding this piece for the solution, let be advised to first Scan and Fix your system’s concealed disorders which most probably is eliciting the inconsistencies:

the remote procedure call failed


Make sure your typed the name correctly, and then try again

Fortunately, the cure is much easier than taking language classes and understanding these puzzling sentences. This article serves as a troubleshooting guide to rectify the formerly described problem and quit this annoying suffering. But, more on the steps later; first familiarize yourself with this powerful entity more.


Wsreset.exe is a Windows 8.x tool that resets Windows Store without affecting user’s account settings or any of the installed apps. Developed by Microsoft itself, this handy utility is immensely used as a troubleshooting entity to clear all cache stored by Store and refresh app installation instantly. This procedure helps demolish any accumulation of unnecessary data housed in the system, that would otherwise affect the Store’s speed, and generate App installation/upgrade errors in the process.

Everything works smooth when all is in order. Unfortunately, we all know better. If you are pulling your hair over this frustrating dilemma, execute the methods illustrated below and find an effective solution.

Solution 1: Use AppsDiagnostic.diagcab

Microsoft provides with a self-built Store troubleshooter that analyzes your system and fixes any issues related to the error-prone Metro UI. To download this program, visit their official website and download AppsDiagnostic.diagcab from the concerned page. Run this software and see if it detects any resolvable problems. Otherwise, proceed to the other solutions.

Solution 2: Create full Permissions

Wsreset.exe troubles can often be traced back to incorrect permissions set to the current user. This results in inaccessibility to the utility, reporting corresponding errors as a consequence. To check whether you have ensured the full rights, enter Registry Editor and manually change permissions:

  • Open Run box by pressing Windows + R keys
  • Type regedit and hit Enter
  • In the Registry Editor box, navigate to the following directory
  • HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Packages
  • Right-click Packages and choose Permissions
  • Click Advanced button displayed in front of For special permissions or advanced settings. click Advanced
  • Ensure Owner is set as SYSTEM by looking at the top
  • If not, perform the following sub-steps to change this to SYSTEM:
  1. Click Change link
  2. Enter SYSTEM under Enter the object name to select
  3. Click Check Names and notice your typed entry getting underlined
  4. Click OK
  • Check Replace all child object permission entries with inheritance permission entries from this object
  • Click Apply, and then OK

Try with the wsreset tool again and see if granting permissions resolved your case. If it did not, continue with the following methods.

Solution 3: Re-register Store App

Redoing Store registration will verify that all licensing and other vital requirements are correctly enabled to operate the software. This is most likely to resolve your error.

To re-register Store App, perform these steps:

  • Open Command Prompt from the WinX menu (Windows + X keys)
  • Enter the following command
  • Powershell –ExecutionPolicy Unrestricted Add-AppxPackage –DisableDevelopmentMode –Register $Env:SystemRoot\WinStore\AppxManifest.xml

Repeat the problematic activity and verify this resolution. If you are still left staring at the horrible words, it’s time you perform a PC Refresh, and start with a relatively cleaner slate. This is guaranteed to remove your error.

To Refresh your Windows without losing your files, proceed with the steps mentioned below:

  • Open side bar menu by pressing Windows + I keys
  • Click Change PC settings located at the bottom
  • Click General from the left pane
  • Scroll down to reach Refresh your PC without affecting your files
  • Click Get started button
  • Follow on-screen instructions

12 Thoughts on “Fix Error “ms-windows-store:PurgeCaches” While Resetting App Cache – Windows 8.1

  1. Satya on April 25, 2014 at 8:53 pm said:

    Thanks. Solution 3 worked.

  2. Dmitriy on May 1, 2014 at 3:10 pm said:

    Заработал магазин на Решение 3

  3. Eric on May 4, 2014 at 3:15 am said:

    Step 3 was the charm!

  4. Dave on July 3, 2014 at 2:34 pm said:

    Check Replace all child object permission entries with inheritance permission entries from this object
    Click Apply, and then OK

    ERROR: Unable to save permission changes on Packages. Access is denied.

    Now what?

    Do you guys have any idea how ridiculous it is to expect senior citizens to follow this gobbledeegook just to download apps? Someone needs to get fired. This has been going on for over a year!

    • Ivor on July 4, 2014 at 5:22 am said:

      Respected Elder, we are not from Microsoft. We are third party, trying to help people like you.
      Please try solution 3 it is easy and simple.

      The permission issue may be resolved via doing it in Safe Mode but that is difficult to be achieved by senior citizens (courtesy Microsoft).

      • Мария on February 21, 2016 at 6:21 pm said:

        как точно пошагово вбивать это в командную строку Powershell -ExecutionPolicy Неограниченный Add-AppxPackage -DisableDevelopmentMode -зарегистрироваться $ ENV: SystemRoot \ WinStore \ AppxManifest.xmlи что после чего
        помогите пожалуйста

  5. Uzair on July 1, 2015 at 2:02 pm said:

    The thing is any of windows built in apps don’t work that includes PC settings so do you have i can work around that?
    How do i refresh my pc when i can’t access PC settings

    • Ivor on July 2, 2015 at 12:00 pm said:

      Click Restart while holding Shit button.
      An advance menu/screen will appear.
      Select Troubleshoot -> Refresh your PC.
      System will reboot and initiate PC Refresh

  6. RaNa JaSiM on August 17, 2015 at 5:06 pm said:

    my pc setting and window store and other were not opening……………………… plese give a solution to open them…………………………….

  7. restricciones : El término ‘restricciones’ no se reconoce como nombre de un
    cmdlet, función, archivo de script o programa ejecutable. Compruebe si
    escribió correctamente el nombre o, si incluyó una ruta de acceso, compruebe
    que dicha ruta es correcta e inténtelo de nuevo.
    En línea: 1 Carácter: 1
    + restricciones Add-AppxPackage -DisableDevelopmentMode -Registro $ Env:
    SystemRoo …
    + ~~~~~~~~~~~~~
    + CategoryInfo : ObjectNotFound: (restricciones:String) [], Comma
    + FullyQualifiedErrorId : CommandNotFoundException

  8. In my case only updating NVidia Graphics Driver helped to resolved issue with all Windows Store Apps on Windows 10.

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